OTHER TERMS & CONDITIONS

SUBSCRIPTIONS

Subscription Duration: MyBoocha Kombucha offers two prepaid subscription plans of two, four, or six months duration. If you would like to opt for different intervals (such bi-weekly deliveries), please email hello@myboocha.co or Whatsapp +6012 2202 110.

Payment and Billing: Customer agrees to pay all fees applicable to the purchases using one of the payment methods we support. Except as otherwise specified in these terms, fees are quoted and payable in Malaysian Ringgit. The subscription will not be renewed after the then-current term expires. You can make another purchase whenever you're ready to continue your subscription.

Cancellation & Refund Policies: A prepaid subscription cannot be cancelled and is non-refundable and non-returnable. However, you can opt to pause your subscription if you will be travelling or not be in town and un-pause it anytime within one year of your purchase.

Modification of Subscription: If you would like to make changes to your current subscription plan such as change delivery date, flavors or quantities, etc., please email hello@myboocha.co or Whatsapp +6012 2202 110 at least 24 hours before your next delivery day.

Delivery and Shipping: Subsequent subscriptions will be delivered one (1) month after the initial chosen delivery date. Delivery days are Tuesdays, Thursdays and Saturdays. The exact delivery day will be the one closest to the initial date. If a delivery is to be made on the same day of notification, additional delivery charges may apply.

At the moment, our subscription plans are available for Klang Valley customers only. The team is working on expanding this service to other states so hang in there!

All our deliveries are handle by third-party companies such as GoGet, Lalamove & Grab Express Delivery. Any issues/complaints about the delivery staff will be forwarded to our delivery partners and dealt with according to their terms and conditions. We will not be held responsible for any issues/complaints with the delivery staff.

For any undelivered subscriptions due to unforeseen circumstances such as recipient is not home during the time of delivery or other issues that is beyond our control, the items will be sent back to our headquarters and we'll get in touch with you for further instructions. A new delivery fee will be charged for a second delivery attempt.

Quality Assurance: In the unlikely event that the item is damaged/defective or the wrong item is received, please get in touch with us within seven calendar days upon receipt of your order for an exchange. If you need to cancel or amend your delivery, you may do so before it's sent out. Whatsapp us at +6012 2202 110 or email us at hello@myboocha.co immediately! If your delivery has already been sent out and is on its way to you, we're afraid we will not be able to accept any returns due to the sensitive nature of our kombucha.

MyBoocha Kombucha is not responsible for any lost or stolen item that has been left out for an extended period of time. Please double check that there will be someone present at the given delivery address to receive the order. If you need to change your delivery address, please let us know immediately before delivery.

Make sure to refrigerate your kombucha upon receipt as our booch is alive and raw so it'll continue to ferment even when bottled. Thus, you'll need to chill it before you open or consume the drinks, to avoid overflowing when you open the bottle.

Communication Preferences: We will contact you via Whatsapp to communicate any changes/issues related to your subscription.

Terms Changes: MyBoocha Kombucha reserves the right to revoke your subscription at any time as a result of a violation of these Terms or the Privacy Policy. Subscriptions are void where prohibited by law. We will notify you of any changes via Whatsapp.

Customer Responsibilities: If changes need to made to your current subscription, please inform us as soon as you can, at least 24 hours before your next delivery day so that adjustments can be made. Just drop us a Whatsapp at +6012 2202 110 or email hello@myboocha.co and we will get back to you as soon as we can.

Force Majeure: In the event that the delivery of your subscription is affected or a product is unavailable due to unforeseen circumstances beyond its reasonable control, such as acts of nature, war, terrorism, governmental regulations, disasters, strikes, or any other cause beyond the reasonable control of the affected party, MyBoocha Kombucha will be excused from its obligations for the duration of the force majeure event. We will promptly notify youof such circumstances and take reasonable steps to resume performance as soon as practicable. 

 

REFERRAL TERMS & CONDITIONS

Referrer's Rewards

  • The referrer is offered 15% off next purchase for each friend who orders for the first time. The reward is valid and can be shared for six (6) months from the point of acceptance by the referrer.
  • In order for the referrer to qualify for the reward, the referred friend must be a new customer MyBoocha Kombucha and meet the conditions of their reward.
  • Referrer does not have to be an existing MyBoocha customer.
  • Rewards will be delivered to the referrer on the day of the referred friend's purchase, provided the referred friend's purchase is not cancelled.
  • The referred friend must use the link shared by the referrer for the reward to be valid.
  • The referrer will be notified by email once a referred friend has purchased and when the reward has been earned.
  • Referral rewards cannot be combined with other discount codes in a single transaction or order.
  • MyBoocha Kombucha reserves the right to refuse the issue of any reward to any referred friend or referrer at any time.
  • MyBoocha Kombucha reserves the right to vary and all elements of this offer at any time without notice.

Referred Friend Rewards

  • The referred friend is offered 15% off when they place their first order.
  • The reward is valid for three (3) months from the point of issue to the referred friend.
  • In order to qualify for the reward, the referred friend must be a new customer to MyBoocha Kombucha.
  • Any rewards will be revoked if a refund is requested on the order for which the reward was offered.
  • The referred friend reward cannot be claimed by the same person making the referral.
  • The referred friend reward cannot be combined with other discount codes in a single order.

 

GIVEAWAYS

Eligibility: This giveaway is open to residents of West Malaysia. Employees of MyBoocha (M) Sdn. Bhd. and other collaborating partners, their immediate family members, and individuals living in the same household are not eligble to participate.

Giveaway Period: The giveaway begins on 4 September 2023 and ends on 24 September 2023. All entries must be received by 24 September 2023.

How to Enter:

  • Follow @myboochakombucha & @bowandribbons.co on Instagram
  • Like & share this post to your IG stories
  • Tag 3 friends that you love sipping booch & enjoying mooncakes with!

Prize: The prizes include a MyBoocha Starter Pack and a Mystical Moonlight giftbox. The total prize value is RM368. The prize is non-transferable and cannot be exchanged for cash.

Winners Selection: 3 winners will be selected randomly from all eligible entries within 1 day after the giveaway ends. The winners will be announced on @myboochakombucha's Instagram and will be notified via direct message.

Delivery: The prizes will be delivered to the winners' addresses ata no cost. MyBoocha Kombucha and Bow + Ribbons are not responsible for any delays or issues related to delivery.

Privacy: Information provided by participants will be used solely for the purpose of this giveaway and will not be shared with third parties.

Publicity: By entering the giveaway, participants agree to allow MyBoocha Kombucha and Bow + Ribbons to use their name, likeness, and content (e.g., user-generated content related to the giveaway) for promotional purposes without additional compensation.

Disqualification: MyBoocha Kombucha and Bow + Ribbons reserve the right to disqualify any participant who violates these terms and conditions, provides false information, or engages in any fraudlent or inappropriate conduct.

Disclaimer: This giveaway is in no way sponsored, endorsed, or administered by, or associated with Instagram. Participants release Instagram from any responsibility regards the giveaway.

Changes and Termination: MyBoocha Kombucha and Bow + Ribbons reserve the right to modify, suspend, or terminate the giveaway at any time for any reason.